Refund and Retention Policy

At Medstore JO, we strive to provide the best possible service to our customers. Please review our refund and retention policy below:

Refunds

We do not offer refunds for products purchased from our medstore. However, in the event of an error with your order, we will gladly retain the order and rectify the issue. Errors that qualify for retention include:

• Incorrect product(s) delivered
• Damaged or defective product(s)
• Missing item(s) from your order

If you encounter any of the above issues, please contact our customer support team within 24 hours of receiving your order. We will work quickly to resolve the problem and ensure your satisfaction.

Retention

Upon notification of an error with your order, we will retain the erroneous items and take appropriate action to rectify the situation. This may include:

• Sending replacement product(s) at no additional cost
• Providing store credit for future purchases
• Offering a discount on a future order

We appreciate your understanding that our products are often time-sensitive and may not be eligible for traditional refunds due to the nature of the items sold.

Contact Us

If you have any questions or concerns about our refund and retention policy, please don’t hesitate to contact our customer support team at [admin@medstorejo.com]. We’re here to help and ensure that your experience with Medstore is exceptional.